How to Use the Support Portal

Welcome to the 360 Media Works Support Portal! This guide explains how to submit and track a support request (also known as a "ticket").

Submitting a New Ticket

1. From the portal homepage, click on the "New Support Ticket" button.
2. Fill in the required fields:
   • Your Email: The email address where you will receive notifications about your ticket.
   • Subject: A brief, clear summary of your request (e.g., "Cannot access my email," "Request to add a new page to website").
   • Description: Provide as much detail as possible about your request. For technical issues, please include any error messages you have seen and the steps you have already taken.
3. You can also attach files (such as screenshots) to provide more context.
4. Click "Submit."

Tracking Your Tickets

1. Click the "Check Ticket Status" button on the portal homepage.
2. You will be prompted to log in. If it is your first time, you can sign up using the same email address you used to submit your ticket.
3. Once logged in, you will see a list of all your current and past tickets. You can view the status, see the latest updates from our team, and add replies or additional information.

By using the portal, you ensure all communication is kept in one place, providing a clear and efficient way to resolve your requests.