How to Request a Change to Your Website

To request a content update, image change, or other minor modification to your website, please submit a support ticket.

Submitting a Website Change Request

1. In the support portal, create a New Support Ticket.
2. Use a clear Subject line, for example, "Website Change: Update About Us Page" or "Website Change: Add new staff photo to Team page."
3. In the Description, please provide all the necessary information:
   • URL: The full web address of the page you want to change.
   • Specific Instructions: Clearly explain the change you need. For text changes, please provide the exact new text. For image changes, please attach the new image file to the ticket.
   • Placement: Describe exactly where the new content or image should be placed on the page.

Providing all information upfront helps us complete your request more quickly and accurately.

Turnaround Time

We aim to complete minor website changes within 1-2 business days. If the request is more complex and will take longer, we will let you know in the ticket.